Privacy Policy

Effective Date: 06/04/2025

SRO Brokers are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website or engage with our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name

• Logistics Data: Shipping addresses, consignment details, customs documents

• Identification Data: VAT numbers, EORI numbers (where applicable)

2. How We Use Your Information

We use your personal data to:

• Process and manage logistics and customs services

• Respond to inquiries or requests

• Comply with legal and regulatory obligations

• Improve our website and service offerings

• Maintain internal records and communication

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity: To fulfil service agreements with you

• Legal obligation: To meet customs and regulatory requirements

• Legitimate interest: For internal operations and service improvements

4. Sharing Your Information

We may share your data with:

• Customs authorities, port agents, and freight carriers

• Technology providers (e.g., CRM, document management systems)

• Legal or regulatory bodies as required by law

We never sell or rent your personal information to third parties.

5. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Meet legal and accounting obligations

• Resolve disputes and enforce agreements

6. Your Rights

Under GDPR and applicable data laws, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data (subject to legal obligations)

• Object to or restrict certain processing

• Withdraw consent at any time

To exercise these rights, please contact us

7. Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorized access, or disclosure.

8. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us